Guest Relations Staff (Japanese Speaker)

Join Brexa Indonesia as a Guest Relations Staff (Japanese Speaker) and become the heart of exceptional hospitality in Cikarang Selatan, Jawa Barat. In this dynamic role, you will create a welcoming atmosphere for guests, ensuring their experience is seamless, memorable, and reflective of our commitment to excellence.

As a Guest Relations Staff, you will be the first point of contact for our guests, using your fluency in Japanese to build rapport and provide top-notch service. You will leverage tools like Salesforce and Microsoft Teams to manage guest interactions efficiently, while also utilizing your knowledge of Japanese culture to enhance the guest experience.

📋 Tanggung Jawab Pekerjaan

• Greet and welcome guests, ensuring they feel valued and appreciated.
• Provide information about our services and facilities in Japanese, answering questions and addressing concerns.
• Assist with check-in and check-out processes, ensuring a smooth and efficient experience for guests.
• Coordinate with other departments to resolve guest issues and ensure their satisfaction.
• Use Salesforce to manage guest data and interactions, ensuring accurate and up-to-date records.
• Utilize Microsoft Teams to collaborate with colleagues and share information in real-time.
• Maintain a clean and welcoming environment, adhering to our high standards of cleanliness and presentation.
• Promote a positive and inclusive workplace culture, fostering a sense of community among staff and guests.

🎓 Kualifikasi & Syarat

• Fluency in Japanese, both spoken and written.
• Minimum of 2 years of experience in hospitality or customer service roles.
• Strong communication and interpersonal skills, with the ability to build rapport and resolve issues.
• Proficiency in using Salesforce and Microsoft Teams.
• Knowledge of Japanese culture and customs, with the ability to incorporate this into guest interactions.
• Ability to work well under pressure and in a fast-paced environment.
• Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines.
• Commitment to providing exceptional guest experiences and upholding our company values.

🛠️ Keahlian

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